Public transport company
Creating a seamless end-to-end public transit experience with modern digital services
Summary
We helped a public transport company create a seamless end-to-end digital travel experience by modernizing their architecture and improving their design system – while also increasing sales.
#Transportation #B2C #Cloud #DataDrivenDesign #DevOps #Fullstack #Mobile
Challenge
Our client, a public transport company, was looking to elevate their end customers’ travel experience by launching new digital products and services that enhance every stage of the journey – before, during, and after travel.
Their objectives included reducing customer service workload by enabling digital self-service access to their products. They also wanted to refine their web and mobile applications to provide reliable, engaging, and accessible services.
Solution
We helped translate the client’s vision into a modern, end-to-end digital experience across the travel journey through user-centric web and mobile services. This included improving pre-travel interactions through streamlined planning, booking, and recommendation features, enhancing the in-travel experience with real-time guidance and seamless navigation, and strengthening post-travel engagement through feedback and continuous service improvement.
We modernized key parts of the application architecture and established a robust foundation for continuous development and delivery, including streamlining DevOps practices, implementing CI/CD pipelines and end-to-end testing, and strengthening cloud architecture and security to ensure scalability, reliability, and a faster time to market.
We also contributed to the client’s design system, improving the end-user experience while simplifying development across channels, applications, and development teams.
Results
Our work significantly improved the end-to-end customer experience, increasing customer satisfaction, engagement, loyalty, and adoption of digital services.
Enhanced self-service capabilities reduced pressure on customer service operations, while modern engineering practices and scalable architecture enabled faster delivery, improved reliability, and stronger security.
This improved conversion rates and operational efficiency, while strengthening the client’s ability to continuously evolve their digital services – ultimately driving increased revenue and a stronger competitive position.
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Mika Tuoma
CEO, Co-Founder
mika.tuoma@asteroid.fi
+358 45 673 3534 -
Eero Kurkela
CTO, Co-Founder
eero.kurkela@asteroid.fi
+358 40 169 8013 -
Sami Talpiainen
Chief Commercial Officer
sami.talpiainen@asteroid.fi
+358 40 550 3969